FAQ

How do I pay?
We currently accept PayPal payments & Bank Transfers.


Do you deliver to my area?
Please view our Delivery Areas here


How much are the delivery charges and how long does it take?
We charge a flat rate of RM15 for deliveries within Klang Valley. We deliver every Thursday, Friday & Saturday.


How are my orders packed?
All orders are packed into styrofoam boxes.


Can I change or cancel my order?
Yes, you may only change or cancel your order 1 day before your order delivery.


Can I add another delivery address? Or can I change my last delivery address?
Yes.
During Checkout you can either change your last delivery address, or you can add another delivery address. If you add another delivery address, you can give this new address a name (e.g. Mother Home). All your delivery addresses are saved in your profile and at your next shopping you just need to select which address you want to use.

How do I check if my order was successful?
You will receive an automated email confirmation of your order once it is placed.

Can I order a product which is out of stock?
Sorry, you won't be able to place an order for a product that's out of stock until we have updated our stock.


What are the delivery times?
Delivery time is between 2pm and 10pm. You decide the time you receive the delivery.


What if I'm not home at the time of delivery?
You will have to contact us at 013-3135843 or email us at sales@liveseafoodmart to reschedule your delivery. An additional delivery fee of RM10 will be charged for your rescheduled delivery.


Can I go to your office & select the seafood I would like to purchase?
No, we do not keep stock of any seafood at our office.